Mar 1, 2019
This week on Shared Practices Richard interviews Rachel Wall, 20-year veteran hygienist, consultant, speaker and CEO/founder of Inspired Hygiene. Rachel has written for, and been featured in, numerous industry journals including Dentistry Today, Progressive Dentist, RDH, and Hygienetown. She recently received the 2012 Dental Excellence Award from DrBicuspid.com for “Most Effective Dental Hygienist Educator”.
Within any practice, Hygienists have a unique role to play in case acceptance, and Rachel’s experience gives her the perfect perspective to explain how to maximise their effectiveness in that role. As with all the episodes on case acceptance there is a healthy amount of discussion on patient communication, and how having a team who are all on the same page, is vital to reaching your practices full potential. Rachel also discusses the various techniques she uses to implement systems for case acceptance effectively, and some roadblocks you may encounter within your team.
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:: Topic Time Codes ::
00:00 – 01:17 Richard intro’s the show
03:34 – 06:43 Introducing Rachel and explaining how hygienists can be central to case acceptance.
06:44 – 09:10 Improving communication between hygienists, dentists and patients and the impact it can have
09:11 – 12:11 seeing things from the patient’s perspective and how a lack of communication can lead to fatigue within the team.
12:12 – 16:27 How can you get your team on the same page.
16:28 – 20:51 How often should you hold case reviews and how you can benefit in the long term from scaling them to more complex cases.
20:52 – 24:15 Keeping your diagnosis consistent and the importance of updating your team to changes in your methodology.
25:36 – 30:04 Where do teams struggle with implementing case reviews.
30:05 – 35:28 How often does Rachel se examples of team members not buying into the system.
35:29 – 39:59 The triage approach to patient communication and a discussion about co-diagnosis.
40:00 – 44:52 When is it important to focus on preventative treatment versus co-diagnosis in a case acceptance context.
44:53 – 47:03 Bringing every member of your team into the role of a healthcare provider.
47:04 – 48:23 Some final thoughts with Rachel.
48:24 – 52:03 Conclusions with Richard