Feb 15, 2019
This Week’s episode guests a returning friend of the show Kiera Dent. Kiera is the owner and founder of Dental Placement Pros and Kiera's Dental Consulting. She is partner in Zen Dental Supplies, consults in 50 client offices nationwide, recruits for over 60 dental offices nationwide and owns multiple dental offices.
This episode is a short departure from case acceptance as Kiera joins us to discuss her new podcast ‘Dental A Team’. Kiera and Richard talk shop about podcasting and then delve into what Kiera hopes to accomplish with the podcast. After which they move on to a wider discussion about KPI’s and accountability in a team context featuring a lot of useful pieces of information.
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:: Topic Time Codes ::
02:08 – 04:27 Catching up with Kiera.
04:28 – 09:53 What lead Kiera to decide to start a podcast and the story behind the name.
09:54 – 14:09 Breaking into a new podcast niche and how Kiera hopes to help her listeners.
14:10 – 16:19 Possible show segments for the new podcast.
16:20 – 19:38 How someone can lead and inspire when their time is split between practices.
19:39 – 22:22 How does Kiera manage her time
22:23 – 24:54 What’s the best means of tracking KPI’s
26:53 – 32:36 Discussing the different software available and when it is good to manually track KPI’s
32:37 – 38:09 Some extra KPI’s that you can track remotely and What systems Kiera uses for receiving reports.
38:10 – 40:38 Simplifying the reports process and how to implement it.
40:39 – 48:29 How to deal with the team not meeting your targets.
49:30 – 54:43 Exploring some hypotheticals involving building a culture.
54:44 – 1:00:25 What’s coming up in the near future and some final thoughts from Kiera.
1:00:26 – 1:03:49 Conclusions with Richard.