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Welcome to the Shared Practices Podcast


Nov 29, 2019

PUW 18

Practice Under Water | Mystery Guest “Tom” Part II

Don't Ride the High of New Practice Ownership


Click Here to get today's Practice By Numbers dashboard snapshot.


<p>Continuing from last week's consulting session with Tom, George now leans into the coaching side of things:</p>

<p>How can Tom 'start with why' when getting his team to accept big changes?</p>

<p>How can Tom get a constant, sustainable stream of new patients?</p>

<p>When he finds that Tom is so willing to accept his guidance, George lays down even more golden nuggets of information in this week's episode.</p>

<p>Some helpful golden nugget quotes below:</p>

<p>"The reappointment rate in the hygiene chair is immensely higher than the reappointment rate at the front desk."</p>
<p>- George 2:37</p>

<p>"...and if you see her making that next appointment, do not interrupt her. Wait for her to finish making that appointment."</p><p>- George 9:27</p>

<p>"If you're gonna remember anything from this interview it's this: start with why...always begin with the reason before the request."</p>
<p>- George 6:28</p>

<p>"If they don't make their next appointment, there's a 10% chance that they're gonna come back on time."</p>

<p>- George (regarding patients who leave without making an appointment) 8:09</p>


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Tell us: 

  1. About your practice: number of employees, their roles, your location, number of chairs, what procedures you obtain your income from
  2. Goals for your practice
  3. A vision where you would like your practice to be, where you would like to go
  4. Where do you believe you are falling short in your practice?
  5. How are you getting in your own way to success?
  6. Why isn’t the practice performing the way you would like?
  7. What would you like coaching for?


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