Nov 29, 2019
PUW 18
Practice Under Water | Mystery Guest “Tom” Part II
Don't Ride the High of New Practice Ownership
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<p>Continuing from last week's consulting session with Tom, George now leans into the coaching side of things:</p>
<p>How can Tom 'start with why' when
getting his team to accept big changes?</p>
<p>How can Tom get a constant, sustainable
stream of new patients?</p>
<p>When he finds that Tom is so willing to
accept his guidance, George lays down even more golden nuggets of
information in this week's episode.</p>
<p>Some helpful golden nugget quotes
below:</p>
<p>"The reappointment rate in the hygiene
chair is immensely higher than the reappointment rate at the front
desk."</p>
<p>- George
2:37</p>
<p>"...and if you see her making that next
appointment, do not interrupt her. Wait for her to finish making
that appointment."</p><p>- George
9:27</p>
<p>"If you're gonna remember anything from
this interview it's this: start with why...always begin with the
reason before the request."</p>
<p>- George
6:28</p>
<p>"If they don't make their next
appointment, there's a 10% chance that they're gonna come back on
time."</p>
<p>- George (regarding patients who leave without making an appointment) 8:09</p>
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